FAQ

Ordering & quotes

How fast will I get a quote?
During business hours most RFQs are answered within the hour. Overnight and weekend requests are answered first thing the next business day.

Do I need an account to request a quote?
No. Add parts to your quote list (or paste part numbers on the homepage), submit it with your email, and the quote comes to your inbox.

Can I order by phone or email?
Yes — (646) 666-7225 or support@rfqqq.com.

Are your parts genuine?
Yes. We sell genuine OEM replacement parts with full manufacturer warranty.

Shipping

When will my order arrive?
Standard Shipping arrives in 7–11 business days and Expedited Shipping in 3–7 business days. Need it tomorrow? Choose Need It Fast at checkout and a member of our team will contact you promptly with any available expedited shipping options once we receive your order. See Shipping & Returns.

Do you ship freight?
Yes. Compressors, coils and equipment ship LTL; we confirm the rate before shipping.

Accounts & payment

Do you offer net terms?
Yes, for approved pro accounts. See Pro Accounts & Net Terms.

What payment methods do you accept?
All major credit cards, Shop Pay, PayPal, ACH and company checks (on terms).

Are you tax exempt friendly?
Yes — send us your certificate once and we'll apply it to every order.

Returns

What's your return policy?
30 days on unused parts in original packaging. Installed electrical components are handled under manufacturer warranty. Details on the Shipping & Returns page.